Multipick N Pay Refund and Returns Policy

# Refund and Returns Policy

At **Multipick N Pay**, we strive to ensure your complete satisfaction with your purchases. If you are not entirely satisfied with your order, we are here to help. Please read our Refund and Returns Policy carefully to understand your rights and the process for returning products.

## 1. **Return Eligibility**
You may return items within **30 days** from the date of delivery, provided they meet the following conditions:
– Items must be unused, undamaged, and in their original packaging.
– The return must include all accessories, manuals, and documentation.
– Certain items, such as personalized or final sale products, are not eligible for return.

## 2. **Return Process**
To initiate a return, please follow these steps:
1. **Contact Us**: Email our customer service team at **support@multipicknpay.com** with your order number and reason for the return.
2. **Receive Authorization**: We will review your request and provide you with a return authorization and instructions on how to proceed.
3. **Prepare Your Package**: Package the item securely in its original packaging, including any accessories and documentation.
4. **Ship the Item**: Send the item to the address provided in the return authorization. Please note that you are responsible for the shipping costs associated with returning the item unless the return is due to our error.

## 3. **Refund Process**
Once we receive your returned item and verify its condition, we will process your refund within **5-7 business days**. The refund will be issued to the original payment method used during the purchase. Please allow additional time for your bank or credit card company to process the refund.

## 4. **Exchanges**
If you wish to exchange an item for a different size or color, please follow the return process outlined above. Once we receive your returned item, you can place a new order for the desired product.

## 5. **Damaged or Defective Items**
If you receive a damaged or defective item, please contact us within **48 hours** of delivery. We will arrange for a replacement or refund, and we may ask you to provide photographic evidence of the damage.

## 6. **Non-Returnable Items**
The following items are non-returnable:
– Gift cards
– Downloadable software products
– Personalized or customized items
– Items marked as final sale

## 7. **Contact Us**
If you have any questions or need assistance regarding our Refund and Returns Policy, please contact us:

**Multipick N Pay**
**Email**: support@multipicknpay.com

We appreciate your business and are committed to ensuring your satisfaction. Thank you for choosing Multipick N Pay!