Refund and Returns Policy

Effective Date: 11/09/2024

1. Introduction

At Multi Pick N Pay, we are committed to providing exceptional products and services to our customers. If you are not fully satisfied with your purchase, our Refund and Returns Policy is designed to facilitate a straightforward resolution. Please review the following guidelines to understand your rights and the process for returns and refunds.

2. Return Eligibility

Return Window: You may return items within [7] days from the date of delivery.

Condition: To be eligible for a return, items must be unused, in their original condition, and include all original packaging, labels, and accessories. Products that have been damaged, used, or altered are ineligible for return.
Exclusions: Certain items are non-returnable, including, but not limited to, personalized products, perishable goods, and intimate apparel.

3. Return Procedure

Requesting a Return: To initiate a return, please contact our Customer Service department at support@multipicknpay.com. Provide your order number and the reason for the return. Our team will issue a Return Authorization (RA) number and detailed instructions for returning the item.
Shipping Returns: You are responsible for the cost of return shipping, unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service to ensure the safe return of the item.

Inspection and Approval: Upon receipt of the returned item, we will inspect it to determine eligibility for a refund. We will notify you of the outcome within [7] business days.

4. Refunds

Processing: Approved refunds will be processed to the original payment method. Please be aware that the time required for the refund to reflect in your account may vary depending on your bank or credit card provider.
Partial Refunds: In instances where only part of the order is returned or if the item shows signs of use or damage, we may issue a partial refund.

5. Exchanges

Exchange Requests: To exchange an item, please follow the return process and place a new order for the replacement item. Exchanges are subject to product availability and current pricing.

6. Defective or Incorrect Products

Reporting Issues: If you receive a product that is defective or incorrect, please contact us at support@multipicknpay.com within [7] days of receipt. We will provide instructions for returning the item and will cover the return shipping costs for such cases.

Resolution: Upon receipt of the returned defective or incorrect product, we will offer either a replacement or a refund, depending on your preference and product availability.

7. Contact Information

For inquiries related to our Refund and Returns Policy, please contact us:

Email: support@multipicknpay.com
Address: Multi Pick N Pay, Jersey City, New Jersey, 07304, United States

8. Policy Amendments

We reserve the right to amend this Refund and Returns Policy at our discretion. Any changes will be posted on our website, and the updated effective date will be indicated. We recommend that you review this policy periodically to stay informed of any modifications.